Refund policy

Thank you for choosing U AND I. We value your trust and are committed to delivering high-quality products and a smooth shopping experience.
Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

Our products are non-returnable.  Greviances (if any), should be reported within 24 hours at our customer care -

info@uandiluxe.com 

triya.uandi@gmail.com

For complaints:

  • You must notify us within 24 hours of delivery

  • The product must be unused and in its original packaging

  • Clear photo/video proof of the issue must be provided.

Returns will not be accepted without valid proof.

"To request a return, click log in to your aount."


2. Non-Returnable Items

Returns will not be accepted for:

  • Used or opened products.

  • Products without original packaging.

  • Orders without proof of damage/wrong delivery

3. Damaged or Wrong Product Received

If you receive a damaged or incorrect item:

Please notify us within 24 hours with:

  • Order number

  • Photo/video proof of the damage or incorrect product

  • Your contact details

After verification, we will offer:

  • A replacement of the same product, or

  • A refund, only if replacement is not available

4. Refund Process

Once approved:

  • Refunds will be issued to the original payment method, In case of COD order Share bank details where you want refund to process.

  • Please allow 5–7 business days to reflect in your account.

5. Order Cancellation

  • Orders can be canceled within 2 hours of placing the order

  • Once shipped, orders cannot be canceled

6. Shipping Policy

  • Free shipping on orders above ₹499

  • For orders below ₹499, shipping charges will apply as per our shipping policy

7. Customer Support

For return or refund requests:

Email: info@uandiluxe.com, triya.uandi@gmail.com

8. Policy Updates

U AND I reserves the right to update or modify this policy at any time.
Any changes will be posted on this page with an updated date.