Return & Refund Policies
Thank you for choosing U and I. We value your trust and are committed to delivering high-quality products and a smooth shopping experience.
Please read our Return & Refund Policy carefully before making a purchase.
1. Return Eligibility
Our products are non-returnable, except in the following cases:
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The product received is damaged, defective, or
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The wrong item has been delivered
To qualify for a return:
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You must notify us within 48 hours of delivery
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The product must be unused and in its original packaging
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Clear photo/video proof of the issue must be provided
Returns will not be accepted without valid visual proof.
2. Non-Returnable Items
Returns will not be accepted for:
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Used or opened products
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Products without original packaging
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Items received in perfect condition
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Orders without proof of damage/wrong delivery
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Change-of-mind or fragrance preference issues
All sales are considered final, unless the product arrives damaged or incorrect.
3. Damaged or Wrong Product Received
If you receive a damaged or incorrect item:
Please contact us within 48 hours with:
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Order number
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Photo/video proof of the damage or incorrect product
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Your contact details
After verification, we will offer:
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A replacement of the same product, or
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A refund, only if replacement is not available
4. Refund Process
Once approved:
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Refunds will be issued to the original payment method
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Please allow 5–7 business days to reflect in your account
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Shipping charges are non-refundable
5. Order Cancellation
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Orders may be canceled within 2 hours of placing the order
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Once shipped, orders cannot be canceled
6. Shipping Policy
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Free shipping on orders above ₹499
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For orders below ₹499, shipping charges will apply as per our shipping policy
7. Customer Support
For return or refund requests, contact:
Phone: 9926907171
Email: info@uandiluxe.com
8. Policy Updates
U and I reserves the right to update or modify this policy at any time.
Any changes will be posted on this page with an updated date.