Thank you for shopping with U and I. We take great pride in crafting high-quality fine fragrances, mists, perfumed body lotions, bath & shower gels, handmade soaps, scrubs, and aroma candles. Your satisfaction is important to us, and we are committed to making your experience smooth and reliable.
Please read our Return & Refund Policy carefully before making a purchase.

1. Returns Eligibility

Due to the nature of personal care and fragrance products, we can only accept returns if:

  • The item arrives damaged, defective, or incorrect

  • The item remains unused, unopened, and in its original packaging

  • A request is made within 7 days of receiving your order

For hygiene and safety reasons, we cannot accept returns of used or opened products.

2. Non-Returnable Items

The following items cannot be returned or refunded unless damaged on arrival:

  • Fine Fragrances

  • Body Mists

  • Perfumed Body Lotions

  • Bath & Shower Gels

  • Body Scrubs

  • Handmade Soaps

  • Aroma Candles

  • Items bought during sales, discounts, or promotional offers

  • Gift cards

3. Damaged or Incorrect Items

If you receive a damaged, leaking, broken, or incorrect product:

  1. Contact us within 48 hours of delivery

  2. Provide:

    • Order number

    • Photo/video proof of the issue

    • Description of the problem

After verification, we will offer either:

  • A replacement, or

  • A full refund, depending on your preference

4. Refunds

Once your return request is approved:

  • Refunds will be processed to your original method of payment

  • Please allow 5–7 business days for the amount to reflect in your account

  • Shipping charges (if any) are non-refundable

5. Exchanges

We currently do not offer direct exchanges.
If you want a different product, you may request a refund (if eligible) and place a new order.

6. Order Cancellation

Orders can be canceled within 2 hours of placing them.
Once the order is packed/shipped, it can no longer be canceled.

7. How to Request a Return or Refund

Please reach us through:

Email:  info@uandiluxe.com
Phone: 9926927171
Address: Triya Enterprises Pvt Ltd ,6 Bijasan Road, Vindhyachal Nagar Gate no 1, Indore,Madhya pradesh, 452005

8. Policy Updates

U and I reserves the right to update or modify this Return & Refund Policy at any time. Changes will be posted on this page with an updated date.