Shipping policy

Thank you for shopping with U and I. We aim to provide a smooth, reliable, and timely delivery experience for all our customers. Please review our Shipping Policy to understand how and when your order will be delivered.

1. Order Processing Time

All orders are processed within 24 HOURS excluding Sundays and Public Holidays.
Processing times may be extended during:

  • High-volume season

  • Holiday

You will receive a confirmation email once your order has been processed and shipped.

2. Shipping Methods & Delivery Time

We offer standard shipping through trusted courier partners.
Estimated delivery times:

  • Local / Domestic Orders: 2–5 business days

  • International Orders (if applicable): 7–21 business days

Delivery times may vary depending on your location, courier delays, customs clearance, and weather conditions.

3. Shipping Charges

We offer free shipping on all prepaid orders above Rs. 499 (Plus 5% extra off on total order value of prepaid orders) applied at final checkout.

Standard Shipping charges for orders below 499 are Rs. 50. Extra 5% prepaid discount applies on standard shipping too on total order value, that are prepaid.

Cash /Pay on Delivery are chrged Rs. 50 flat.

4. Order Tracking

Once your order has shipped, you will receive an email/SMS containing:

  • A tracking number

  • Courier service details

  • A link to track your package

Please allow up to 24 hours for tracking information to update.

5. Incorrect Address / Failed Delivery


U and I is not responsible for delays or lost packages resulting from:

  • Incorrect or incomplete addresses

  • Customer unavailability during delivery

  • Failure to collect packages from courier pickup centers

If a package is returned to us undelivered, shipping charges will apply and will be deducted from refund amount.

6. Damaged, Missing, or Lost Packages

If your package arrives damaged, items are missing, or tracking shows the package lost:

  1. Contact us within 24 hours of delivery. Don't acceept damaged/ opened shipments. 

  2. Provide:

    • Order number

    • Photos/videos of the package and product both

    • Courier receipt (if applicable)/ Tracking ID

We will work with the courier to resolve the issue and offer a replacement or refund as applicable.

7. Order Cancellation

Orders can be canceled within 2 hours of placing them.
Once the order is shipped, we cannot cancel or modify the order.

8. Contact Us

For any shipping-related questions or concerns, please contact:

Email:  info@uandiluxe.com     triya.uandi@gmail.com

Address: Triya Enterprises Pvt Ltd ,Madhya pradesh